All products are subject to return only if authorized by the company on a Return Authorization (R/A) form furnished by the company.

All returned products must be in original manufacturer’s shipping cartons, complete with all packing and associated materials.

Customer must request a R/A Return Authorization and return the merchandise to Capitol within the following time frames:

**   20 days from date of invoice for returns due to customer error (such as ordering the wrong item) Merchandise must be returned in re-saleable condition.
**   20 days from date of invoice for any defective merchandise.
**   5 days from date of invoice for all visible damage.

Requests for returns past 21 days are subject to review, A 20% restocking charge, handling and freight charge may apply.

During issuance of a Return Authorization all returns quantities will be verified against the purchase invoice. Products not eligible for return will be returned to the customer.

Non-Returnable Items Policy
Special Order Items are non-returnable. These include but are not limited to non-stock office supply items, printing, custom forms,  stamps, promotional items, and office furniture.

Food, medicine, and first-aid items are non-returnable due to health and safety reasons. In case of a Capitol error, credit will be issued, and a Return Authorization will be sent for the product.