The web address you entered was changed through a process known as redirection.  This is perfectly safe - you are still on the Pen and Ink web site!  This is a common occurrence on web sites, including many with which you may be familiar.  For example, Hotmail (www.hotmail.com) immediately redirects users to login.live.com, while Best Buy (www.bestbuy.com) redirects users to to www.hrsaccount.com/hrs when they access their Best Buy credit card information.

There are two main reasons for redirecting users:
 

1. To prevent users from having to make security changes on their web browsers to login.
2. To prevent security problems when accessing the secure pages on the web site because the names of the servers hosting the secure pages versus the non-secure pages are different.
    

We at Pen and Ink are committed to your satisfaction.  If you are dissatisfied with your purchase for any reason, please return the product, or arrange for pick-up by contacting us via phone, e-mail, or by using the Returns Processing tab for online orders.  In order to receive a full refund, credit, or exchange, the items must be:
 

1. Returned within 30 days of the original purchase date.
2. Returned in like new condition and in the original manufacturer's packaging.

Items that do not meet these requirements may be eligible for a partial credit.  Pen and Ink Office Supplies & Printing, Inc. reserves the right to determine whether the returned item(s) meets the conditions set forth by our returns policy and, in the cases where items do not meet the conditions specified, the amount, if any, of any partial credit.

Note:  Special order items and custom products are excluded from this returns policy.  All sales of special order items and custom products items are final.